[MaadDaawg]

My sister bought a HP slimline PC that won't boot, just gets "no input signal" whenever it's started then the monitor goes to sleep and the puter continues to do basically nothing.

I'm thinking either the video circuit (she put a wool blanket over the monitor at nite ) or the PSU.

But the damned PSU has a teeny tiny 24 pin connector that won't work on my PSU tester, plus, I can't find any adapters or testers for this size pin. Did find the 12v circuit with my DMM and it was fluctuating wildly up and down.

HP wants 80 bucks and I'm hesitant to buy it without having better data

any thoughts?....

[FACE]

Yes, I have a TON of thoughts... some of them pertain to that computer....

The HP slims have a known mobo issue. Take that to the bank, my friend. When you talk to customer care, they will play dumb, or they are dumb to the situation.

In fact, the last few desktops, slims, and laptops that HP has produced all have mobo issues. Some even have a recall, and the documentation for that is buried in their web site. It is a design fault in the pcb's that has never been resolved. The Slim desktops and dv*000 series laptops and tx*000 tablets fail the most.

If the computer is less than 24 months old, and it is on "the list," then HP has to repair/replace it. If they will not work with her on that part of the issue, then I strongly suggest NOT to pursue the repair anymore. Any motherboard used as replacement will have the same underlying issue and will meet the same fate, and the HP replacements are usually underclocked and have features disabled. I have seen this many, many times.

Sad thing is, almost all off the shelf desktops are really cheaply built, more so then they were just a few years ago. Her next pc needs to have a minimum 3yr warranty attached to it.

Sorry for the bad news, buddy. Screw HP... right in the pooper.

[Kal-EL]

Wow, nice display of technical information Face, bravo

[FACE]

Originally Posted by Kal-EL

Wow, nice display of technical information Face, bravo

Meh, it's just like anything else.... if you deal with it enough times, you know it front, backwards, and stone-faced drunk.

In fact, I have SIX of these bad HP's in my shop right now. I'm going to end up recycling them, since the customers just want the info off them now.

[MaadDaawg]

Well, I suspect you've nailed it, so I'm glad I posted it and didn't waste anymore time or her money on it. I'll just build her a little ATX setup for cheap and see if I can transfer the data off her hdd.

Thanks Bro

[MaadDaawg]

Hers is a S3620f - I found alerts on this product but no mention of a recall. The alerts are mainly about upgrading

Any idea if this one is on a recall list?

HP tells me there is no recall, they want $181.00 for a new mobo - told them I was going to buy a Dell

[FACE]

Originally Posted by MaadDaawg

Hers is a S3620f - I found alerts on this product but no mention of a recall. The alerts are mainly about upgrading

Any idea if this one is on a recall list?

Most likely got pulled.... I have done a few warranty motherboard replacements in my area, as well as being told by a HP rep that there was a "recall" on all these slims.... but the trick is, you have to have the problem within the allotted time frame to qualify... it's a bs train....

[MaadDaawg]

It is less that 24 months, but, not under warranty.. jacktards !!

[FACE]

Yeah... my dv9000 series lappy had recall worthy issues, but the model number was a digit or two off, so no dice on any type of warranty extension.

They were more than happy to hold my cc info if I wanted to send it in, just in case... lol.

[MaadDaawg]

yeah, they are so considerate and friendly in that way aren't they